Returns & Warranty

Return Policy 

We hope that you're happy with your purchase from Australian Vaporizers. We are committed to providing our customers with high quality products and exceptional service. We accept back any item that's in its original unopened packaging within 14 days of your receipt of the shipment. We will provide a full refund less a 15% restocking fee.

Outside this period we don't accept any returns for any reason. All Sales are Final.

Warranty Information

Warranty claims are subject to the proper use and care, in accordance with the instruction manual's accompanied with each vaporizer.

Warranty claims can be facilitated by Australian Vaporizers with the respective manufacturer/s. At their discretion goods may be credited, replaced or repaired with or without additional charges.

Warranty will not apply in the event of damage caused by accident, misuse, negligence or normal wear and tear. In these instances, issues should be sorted directly with the respective manufacturer/s.

To make a valid warranty claim, please complete our online Warranty Form within the warranty period and we will gladly help you get back up and running.

Incorrect or damaged items

Every item is checked and packaged with care. If, however, your order has reached you in an unsatisfactory or faulty condition, please contact us promptly to discuss your concerns.

Note: Australian Vaporizers reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Australian Vaporizers and its affiliates reserve the right to refuse a return for any reason.

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