Store & Shipping Updates

 

Store Pickup

 

Newmarket storefront is currently closed until further notice to help prevent the spread of COVID-19.

STORE PICKUPS HAVE BEEN TEMPORARILY SUSPENDED. Brisbane locals will be provided with a free Express Shipping option at checkout (no minimum purchase required).

 

  • After checkout, please take note of your order number (AVXXXXX) so that our staff can assist you as quickly as possible.
  • Once your order has been received, you will receive an order confirmation email. Your order will be available for collection immediately (during business hours).
  • Our store currently has a maximum capacity of 3 customers 
  • Face-masks must be worn while in-store
  • We ask that if you are feeling unwell / are exhibiting any cold / flu-like symptoms, please do not visit the storefront
  • If you have a warranty claim, please complete our online warranty form before visiting and be sure to specify that you would like to deliver your unit to us in person
  • Please note that we also have cash / eftpos facilities on site should you wish to place your order in-store.


    Shipping Delays & Updates 

    All delivery orders are still being shipped from the warehouse as normal, however Australia Post are experiencing delays Australia-wide due to air freight shortages and unprecedented parcel volumes. Delivery timeframes given at checkout are estimates only and unfortunately can’t be guaranteed, including next business day delivery. 

    VICTORIA, NSW & ACT CUSTOMERS - Please note that, as with the rest of the country, delays are currently unavoidable as Australia Post clears the backlog of parcels held up in their system due to the lockdowns. Delays will be expected for some time as the system recovers and restrictions are eased.

    For the latest updates on Australia Post deliveries, please see here.

    Please be aware many orders are being delivered via Safe Drop (i.e if the parcel can be left in a safe place, it will be left without requiring a signature), so be sure to keep this in mind when selecting a delivery address. 

    Christmas Delivery

    To ensure your order arrives by Christmas, we highly recommend choosing express post. While delays are still occurring, it is the fastest delivery method and is being prioritised by Australia Post. We are currently offering free express shipping for orders over $150 for a limited time.

    Australia Post has recommended parcels be sent by Monday December 20th via express post to arrive in time for Christmas, but please be aware this cannot be guaranteed. 

    Warehouse Closure

    Our warehouse will be closed from Saturday December 25th -  Monday January 3rd. Any orders placed after 1 pm on December 24th will be sent when we reopen on Tuesday January 4th.

    Orders placed for store pick up can still be placed, but will be unavailable for collection until we reopen on Tuesday January 4th.

    International Shipping

    International orders have been suspended until further notice, we apologize for any inconvenience.